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Let the Games Begin

Posted by Simone Harwood on Apr 7, 2014 12:01:30 PM

ALAW has formed an Employee Engagement Committee that will roll out a firmwide and year-long activity program.  ALAW, already dedicated to its staff, continues to invest in its employees by launching this program.   

The Engagement Committee is comprised of a diverse group of managers and staff working together to promote teamwork and staff appreciation, starting with Sportsfest on April 26, 2014.    

This investment by the firm and committee is a small sample emblematic of the ALAW environment.  Being an ALAW employee means being elite in one’s craft; trained by fearless and experienced leaders, ALAW employees are masters of navigating through multiple client status systems.  Being an ALAW employee means investing in both oneself and the firm, accepting nothing less than 100% in client, court and file services.    

Proof of our nonpareil service is the staunch SCRA/PACER Department’s recent completion of client-mandated reporting through use of “Rube”.  Rube allows us to provide client SCRA/PACER requirements for reporting purposes; the end product is the entire workload for the day.  The report is run multiple times during the day in order to capture new files, resulting in multiple departments completing a triggering step.

Shared Services Department’s great achievement is the development and implementation of Dashboard Reporting.  Dashboards allow an instant overview of specified metrics to ensure files are prioritized on all levels.  The user clicks an individual metric and the detail report produces those files contained within that standard allowing for immediate identification of pending files at risk or out of standard. Information is updated hourly.

The committed Default Department’s centralizing of its Drops/ Defaults guarantees Defaults/Drops are prepared and filed the 21st day the answer period expires.   Implementation of this procedure increased Judgment Hearing Scheduled for Dates and decreased the foreclosure timeline for Service to Judgment.   

The Additional Fees Department implemented a new process surrounding fee requests, billing procedures and structure subsequently increasing revenue.

Last, but certainly not least, on March 3, 2014 our steadfast Closing Department rolled out SoftPro, a new closing case management system. In January, the department’s FNMA conversion rate was 55%, they hit at 58%, and Brightline Title officially opened March 10, 2014.

After these outstanding accomplishments, how can ALAW not recognize its appreciation and create a little “friendly competition” via the Employee Engagement Program?    Whether it be the game of life or at work, ALAW continues to invest firmly in its foundation…its people.

Topics: Inside ALAW, ALAW Staff

 


Simone Harwood has been with Albertelli Law since 2007 and was the Department Manager responsible for managing and growing its Bankruptcy Department from 2007-2011 amongst other departments. Simone was notably responsible for creating and implementing the firm’s New Hire Training Program in 2011. She has 20 years paralegal experience ranging from Foreclosure, Bankruptcy/Creditor’s Rights, Complex Litigation, Real Estate and Corporate Law in both New York and Florida and is a Florida Registered Paralegal. Simone also has 13 years of legal management experience. She graduated from the University of Tampa with a Bachelor’s Degree in Creative and Technical Writing and was recently promoted to Executive Administration and Business Governance Officer in 2012.

See all posts written by Simone Harwood

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